HAIRBYPIEXROS

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Our policy lasts 14 days after receipt of your item(s).

We also do not offer returns on orders that have used a discount code and/or discounted items. 

You can apply for an exchange and choose items to the value of your initial basket

We also do not offer refunds due to order delays as all our items are custom made, so may incur delayed delivery.

To apply for a return or exchange, please submit a request via email via the CONTACT US section and further information will be requested. If your return or exchange is approved, you will be provided with a specific address. 

Your item must be unused and in the same condition that you received it. It must also be in the original packaging as well as in it's original form. 

Several types of goods are exempt from being returned and can only be exchanged:

• Sale Items

• Items using a discount code

• Bundle deals

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Altered items (e.g clip-ins)

Custom coloured items - e.g custom colour bundles. We do not provide refund on hair that has been custom coloured by us via customer request under any circumstance

To complete your return, we require a receipt or proof of purchase and an approved returns request. 

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Refunds Procedure (if applicable)

Refunds can only be applied for once you have received the hair.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds cannot be processed when hair has been shipped and/or there is a delay.

We do not offer refunds on accepted altered orders

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Exchanges (if applicable)

We will replace items if they are defective or damaged. 

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Shipping (for exchanges/refunds)

To return your product, an address will be provided to you

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you must use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for you losing the product due to using an untracked service.